Terms & Conditions

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website, by phone, or by our mobile applications, you agree to be bound by these Terms and Conditions.


Section 1: Ordering
1.1. Any contract for the supply of Food Delivery from this Website is between you and our Participating Suppliers; for the supply of Goods or Services from this website contact is between you and giftsbynaudy. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.

1.2. Food Delivery, Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.

1.3. Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.

1.4. When ordering from this Website you may be required to provide aphone number, e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.

1.5. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

1.6. Any order that you place with us is subject to product availability, delivery capacity and acceptance by us and the Participating Suppliers. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the Participating Suppliers will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.

1.7. If the ordered Food and delivery capacity is available, the Participating Supplier will accept the contract and confirm it to giftsbynaudy. If the details of the order are correct, the contract for the Food Delivery, Goods or Services will be confirmed by email or text message (SMS).

1.8. The confirmation message/email will specify items ordered along with a receipt of payment.

1.9. If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by email or text message (SMS) or phone call.

Section 2: Delivery
2.1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.

2.2. If delivery is done by its delivery partners, it is the Participating supplier sole responsibility to provide Food Delivery in a timely manner.

2.3. In the case delivery is done by giftsbynaudy or a third party delivery partner assigned by giftsbynaudy, we will give great care to deliver in a timely manner. No responsibility is taken for late delivery by giftsbynaudy in either case.

2.4. All orders are delivered by a reputable courier. We and the delivery will make every effort to deliver within the time stated. However, we will not be liable for any loss caused to you by ordering late.

2.5. In case of a late delivery, the delivery charge will neither be voided nor refunded by giftsbynaudy.

2.6. All risk in the Goods and the Food Delivery shall pass to you upon delivery.

2.7. If you fail to accept delivery of Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you.

2.8. Participating Suppliers, who will prepare your order, aim to deliver the product to you at the place and time of delivery requested by you in your order. However, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery;

2.9. Please note that it might not be possible for us to deliver to some locations. If this is the case we or our partner supplier will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address;

2.10. The delivery of the items ordered will be attempted only ONCE at the address as provided. In the event the delivery is not executed due to any reason whatsoever, the order shall be considered complete, and re-delivery or a refund will not be an option. The order will be deemed executed and delivered in the following events:



Section 3: Cancellation:
Please refer to cancellation policy on our website.

Section 4: Linked Sites:
There may be a number of links on our Website to third party Websites which may be of interest to you. We do not represent the quality of the Goods or Services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the Services or Goods that they may provide to you.

Section 5: Complaints
We take complaints very seriously and aim to respond within 12 business hours. All complaints should be addressed to care@giftsbynaudy.com, and we assure to assist if reported within 24 hours of delivery. Kindly note that the images displayed on the website are indicative in nature. Actual product may vary in shape or design as per the availability.

Section 6: Limitation of Liability
6.1. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. Therefore, we do not make any warranty whatsoever, whether express or implied, relating to its accuracy.

6.2. By accepting these terms of use, you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website, or your consumption of any food or beverages from a Participating Supplier.

6.3. We disclaim any and all liability to you for the supply of the Food Delivery, Goods and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss.

6.4. We do not accept any liability for any delays, failures, errors or omissions or loss of information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.

6.5. We shall not be held liable for any failure or delay in performing Services or delivering Goods arising owing to reasons beyond our control.

7.6. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.

6.7. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

6.8. Offers are subject to giftsbynaudy discretion and may be withdrawn at any time and without notice.